Confidentiality Policy

As registered practitioners with the British Association of Counselling and Psychotherapy (BACP) and/or the British Association for Behavioural and Cognitive Psychotherapies (BABCP), we abide by their Ethical Framework for Good Practice.

The client/counsellor relationship is a confidential one in which personal disclosures are not revealed to any third party, with the following exceptions:

• Serious self harm – e.g. immediate suicidal intent.
• Harm to others (including Child Protection issues).
• Harm to the referring organisation of which the client is an employee (if applicable).

In the case of 1 & 2, Disclosure of Harm will be passed to your GP, who holds responsibility for your mental health. Such disclosures would be discussed with you and your permission sought if possible. However, it is important that you know that if you refuse permission, to ensure safety the information will still be passed on. In the case of 3, such information will be passed back to the referring manager.

Cancellation Policy

Due to the amount of booked and missed/unattended sessions which result in a longer waiting list, we now ask for payment to be made prior to your appointment to secure any booking. 

48 hours notice is required to cancel or reschedule your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If less than 48 hours notice is provided, you will be charged the full cost of your session if this can’t be refilled. 

If a health or insurance company is paying for your treatment and you cancel without such notice, they may make you liable for the charge and your treatment sessions could be suspended dependant on their policy. 

Non-attendance 

If you fail to attend a session without any notice, please be aware the full charge for that session will be due.